Returns & Refunds

Returns.

All items must be returned new, unused and with all garment tags attached within 14 days of receipt. Along with your delivery, you’ll find a return label. When returning the goods, if possible, please use the same box. Put the return label on the box and just hand it in at Die Post.

Returns that do not meet our policy will not be accepted and will be sent back to you.

Bags and accessories

All packaging such as authenticity cards, dust bags and leather tags should be included with your return.

Please handle light-coloured bags and accessories carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-coloured bags.

Shoes

Please return all items, including the dust bag and box. When you try them on, stand on a carpeted surface to protect the soles.

Grooming, fragrance and candles

Grooming products should be returned unused, unopened and in their original packaging. Please note, both candles and fragrance are final sale and cannot be returned due to transport restrictions.

Underwear and swimwear

Please try these on over your underwear.

Late returns

Your item(s) should be sent back to us within 28 days of receiving you order. Returns outside this timeframe may be accepted and may only be refunded as a store credit.

Faulty goods

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact us.

Colours

We have made every effort to display the colours of our products that appear on our webshop as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a colour will be completely accurate.

Refunds

You can choose to receive your refund either as store credit or back to the original payment method. This will not include your initial delivery cost or the customs fee you initially paid, as both are non-refundable.

Please note that refunds can take a few working days to show on your account due to varying processing times between payment providers. Your shipping costs will be excluded unless the item is faulty.